Intellectual Capital

Material clusters
Innovation for clients
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Innovation for clients
Systemic trends
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Systemic trends
Lean and solid bank
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Lean and solid bank
People development
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People development
Positive impact on society
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Positive impact on society

We are committed to optimising and innovating our systems and processes to provide our clients with simple, secure and user-centric solutions that meet the needs and challenges of rapid change.

We are consolidating our core competencies, setting the ground for a new way of working, reshaping our platforms and their architecture, and paving the way towards a fully digital experience for our people and our clients.

Jingle Pang, Group Digital & Information Officer

Results and targets

2022 Results

c. 545

hires in Digital & Data, mainly tech specialists

-35%

major cyber security incidents

18

initiatives running in Agile

Targets

c. 5,000

colleagues participating in digital & data upskilling in 2022-2024

99.95 %

availability of direct digital channels in 2024

Highlights

' '
c. 545

new digital hire, mainly tech specialists

' '
- 35 %

major cyber security incidents

' '
18

initiatives running in Agile

' '
39

development paths dedicated to digital employees
through our Unicredit University Digital platform

' '
> 13,000

colleagues participated in person or online to our Living Digital Days expo conference

' '
6

Digital Accessibility Education training sessions for our digital and business technology experts

' '
> 100 k

MyOne debit cards issued as of April 2022 rollout

' '
> 900

colleagues from various functions within
Group Digital & Information
working together in our new Digital Hub

' '
20

colleagues with Design Thinking
competencies  working in our Design Studio

' '
8

cyber security training courses released

' '
> 118 k

hours of cyber security training  in 2022