Social and relationship Capital

Material clusters
Innovation for clients
Innovation for clients
Positive impact on society
Positive impact on society
Lean and solid bank
Lean and solid bank
Ethics
Ethics
Systemic trends
Systemic trends

Close relations with our main stakeholders create long-term value and support individual and collective growth.

UniCredit is setting a new benchmark for banking: one that delivers for all stakeholders. Group Stakeholder Engagement exists to ensure we understand and engage with every single one of those stakeholders - internal and external - so that our success is a shared success.

Joanna Carss, Head of Group Stakeholder Engagement

Sustainability is an evolving topic and we invest to provide our colleagues with state of the art ESG skills and knowledge.

Remo Taricani, Deputy Head of Italy

Financing transformation is key for society. With our expertise we drive sustainable and fair change with our clients and communities.

Marion Hoellinger, Head of Germany

In Central Europe we embed sustainability in all that we do. We aim to lead by example and adopt the right tools to support our clients and communities to navigate the just and green transition.

Gianfranco Bisagni, Head of Central Europe

The three S to successfully implement our UniCredit’s ESG Roadmap in Eastern Europe are Structure, Simplicity and Speed. And our timeline is ASAP - as soon, but also as sustainably, as
possible.

Teodora Petkova, Head of Eastern Europe

Results and targets

2022 Results

> 442,000

feedback provided by stakeholders

€ 36.5m

contribution to communities

€ 4.8bn

production of Social Lending

Targets

€ 10bn

new production (2022-2024) Social Lending

Highlights

' '
22

NPS achievied
by UniCredit in 2022
(+3 vs competitors at Group level)

' '
322

meetings with investors, analysts and rating agencies

' '
€ 36.5 m

as measured by the former London Benchmarking
Group (LBG), now Business for Societal Impact (B4SI)
reporting framework

' '
7,800

disbursed loans of Microcredit
for a total amount of €151m

Human Capital
> 239,400

beneficiaries of financial education initiatives (of
which more than 143,900 are young and 85,800
are women)

' '
c. € 1.9 m

focused to contrast educational poverty across
Europe by prioritizing three areas of impact: School,
Job and University

' '
€ 5.1 m

donated for post Covid-19 emergency

' '
c. € 1.2 m

collected in the 20th edition of the Gift Matching Programme

' '
c. 295

projects financed with Impact Financing for a total amount of c.€456m

' '
> 4.8 m

beneficiaries reached by Impact Financing projects since 2020

' '
c. 2,500

jobs created by the financed organizations since 2020 (of which more than 750 are job inclusion)

' '
70 Start Ups

supported linked to circular economy initiatives

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Our stories

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Clients

A dedicated credit line for vulnerable groups

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ESG

UniCredit HypoVereinsbank grants social loan to GESOBAU for new affordable and intergenerational housing in Berlin Pankow

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Clients

Zagrebačka banka’s cooperation with social enterprises Hedona and Humana Nova

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Clients

Supporting Female Entrepreneurship

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